Need help? Check out some of our most frequently asked questions below:
Where can I insert the coupon code?
Why should I create an Account? Do I have to?
To make sure you KEEP access to ALL your past purchases, we need you to set up an Account. You can then always login and access all your purchases, see order history and emails. So handy if you ever lose your pattern - just download again from there! We value your time, which is why we made creating an account quick and easy.
HINT-HINT: And if you join AppleGreen Cottage newsletter when registering you also get a 25%-OFF code to use with your next purchase in the shop. Feel free to mark the checkbox in your shop profile - and grab the 25% coupon code!
How do I REGISTER in the shop?
If you are new to the shop and you want to make a purchase or get a free pattern from the shop, you'll need to register first. But it's quick and easy:
1) Click on the 'Register or Log In' tab on top right of the shop (link).
2) Look at the right-hand part (Register): enter your email and select any password you'd like to use, retype the password and you're in.
How do I LOG IN to the shop?
Existing shop users can log in by going to the Log In page (this link), then look at the LEFT-hand part (Log In): enter your email and password you used when you registered in the shop and you're in.
I've forgotten my shop account password. How do I reset it?
Go to the Log In page (this link), look at the LEFT-hand part that says 'Log In':
1) click on 'I’ve forgotten my password'. A password reset window will open.
2) Type in your email you used in the shop before and a password reset will be emailed to you.
3) If you don’t receive the Reset email to your inbox, please check out your SPAM/Junk folder.
How do I access my purchased patterns in the shop?
Visit your Account page here in the shop (link) and click on the "My Orders" tab to access your previously purchased sewing patterns.
Where are my purchased patterns?
All patterns are available instantly after purchase through the My Account section of our website, where you can access and download them any time (link). All of your orders are linked to your account and can be accessed on the "My Orders" tab.
How do I receive my pattern?
All files in this shop are digital files, meaning you'll receive them instantly after purchase. Each time you make a purchase in our shop, an Order Confirmation with a download link will be sent to your specified email address (also check your JUNK or SPAM folder).
Also, your pattern link appears in your Account here in our shop (link), so you can access it any time.
I have not received any order confirmation to my email address. Why?
Please check out your Account here in this shop, specifically the email address you provided. The order confirmation is sent to the email address you specified when registering this account in our shop. In case you misspelled your email address when registering the account here in our shop, you can correct it any time by going to your My Account Settings section. Please contact me if you need any assistance, I'm happy to help.
How To Download and Open the purchased files?
Once you've completed your order and purchase process in the AppleGreen Cottage shop, you'll receive an email with the order confirmation AND the link to the file you purchased.
Usually, that file is in PDF format. But when one product consists of several PDF files, they are compressed into one single ZIP file/folder, to keep multiple PDF files together and to save space.
In this case, you will first need to 'unzip' the file, and you’ll be ready to start using your purchase!
How do I unzip a ZIP file?
You can unzip a file by following these steps:
Unzipping files on PC:
1) Download the ZIP file and store it to the desired location.
2) Then right-click on the ZIP folder and select 'Extract all'.
3) Once you have extracted the zip files, you'll be able to open, view and print the PDF files.
Unzipping files on Mac:
1) Double click the zipped file.
2) The file will automatically be decompressed by Archive Utility into the same folder the compressed file is in.
3) Access the extracted files by clicking the appropriate icons.
Alternatively, if the method above does not work, you can right-click on the .zip package, and select Open With > Archive Utility (default).
Unzipping files on an iPad
1) Download ZipApp Free on your iPad. This is a free app that will allow you to unzip .zip files on your iPad. Install it and open the app.
2) On AppleGreen Cottage Shop, log into your account and download the product file: click on the product you already purchased and you'll see a green DOWNLOAD button.
3) Click on Download, a popup will open, asking you how you'd like to open the file: tap on 'Open in ZipApp Free'.
4) Zip App free will open. Tap on the zip file, then click YES.
5) Finally, tap the folder to view the files. You can now save them to your iPad.
How do I find a downloaded file on my computer?
If you download a file directly from Your Account in the shop (link) or from the Order Confirmation you received by email when you made a purchase, your downloaded files will typically go straight to your system’s “Download” folder. The location of this folder differs based on your system:
PC / Windows
You can access your download folder here: C:\users\yourusername\downloads
You can access that folder here if it's not already a shortcut: Macintosh HD > Users > yourusername > Downloads
What is included in your patterns?
In addition to the pattern pieces, our payable patterns include: a description and the standard things like finished measurements, yardage requirements, and step-by-step instructions with clear photos, and sometimes additional diagrams, tips and markings to make your project as easy as possible. The files may also include links to additional sewing tips or tutorials on AppleGreen Cottage blog to get the most out of your pattern, and to make your project fun and easy.
Please note that our free-for-subscribers patterns only include the pattern pieces and a link to the freely available online tutorial.
What language are your patterns and instructions in?
What file format are your patterns in?
All of our patterns are in the common PDF file format. To view the files, you will need a PDF viewer such as the Free PDF reader available from Adobe (http://get.adobe.com/reader). Generally though, your computer should already be setup to view these files and you shouldn't have to do anything special.
Do your instructions include photos?
Our patterns include a lot of photos, showing you every step of the making process. Also, illustrations and diagrams are included where necessary, to help you through any tricky parts or show you little tips you can use. To give you more information and help you make the most out of our patterns, additional links are included to our blog sewing tips and tutorials.
Are your patterns professionally drafted?
Our patterns are all drafted digitally using professional designer software. Each pattern includes standard things like finished measurements, yardage requirements, and step-by-step instructions with clear photos, unless where expressly marked and noted (two patterns with instructions recorded elsewhere). Some patterns also come with several different options like flap sizes or pocket versions. But the real way to find out if you will like our patterns is to try them! We currently offer several of our patterns for FREE to our email newsletter subscribers!
Are seam allowances included?
Yes. The seam allowance is already included and marked on all pattern pieces - the only exception is the Earwarmer Headband where explicitely stated and marked.
PATTERN PURCHASE QUESTIONS
Will anything be shipped to me when I make a purchase?
No. No physical item will be shipped to you. This shop sells digital patterns, meaning PDF files that will be available to you for immediate download the moment you purchase them. You print these files from your computer.
I have just made a purchase. Where is my pattern?
If you are looking for your pattern downloads, you should have received an email with the download link directly after checkout. If you haven't received this, please check your spam/junk folder (emails can hide in there!). You can also access your downloads at any time through your My Account page (link).
When will I receive my pattern?
All patterns are instant download. As soon as your payment clears you will receive your download link. You can also access this link at anytime from the "My Account" tab at the top of the site. The download link will also be sent to the email address linked to your account. If you don't receive an email be sure to check your spam. Sometimes the order email takes a few minutes to arrive.
How will I receive my patterns?
Since all of our patterns are digital, you will receive your patterns instantly! Once your order is complete, you'll be sent an email with order confirmation and a link to your PDF pattern. Also the purchased pattern will be available in your Account on our site, where you can download all of the patterns you've purchased, any time. If you want to download them later or from a different computer, that's fine too - just log into your account on our website! All of your orders are linked to your account and can be accessed on the "My Orders" tab.
Can I get a refund?
Due to the digital nature of our products, we do not offer refunds on patterns. But please contact me directly if you have any problems with your order.
How Do I Apply a Discount Code?
Once you've chosen the product you want to purchase from the shop, click 'Add To Cart' to add it to the cart and then click 'VIEW CART'. There you'll be able to insert a discount code if you have one. Then proceed to checkout and complete the purchase.
Please note that previous purchases are not eligible for adjustments. Codes and discounts are only valid in AppleGreen Cottage shop.
How Do I Make A Purchase in This Online Shop?
1) In the Shop, go to the LogIn page (link) and either log into your 'Account', or Register a shop 'Account' if you are ordering for the first time.
2) Once logged in, select a product you want to purchase, then click 'Add To Cart'.
3) When you are ready to complete your purchase, select and click 'View Cart'. Apply a discount coupon if you have one.
4) Select 'Proceed To Checkout'.
5) Complete the shopping procedure: enter the ordering information, as requested (Shipping Address/Country). Select and click 'Continue'.
6) Payment Details: click on PayPal button, and log in to Paypal, select the payment method (Visa, PayPal balance, other) - confirm.
7) when you confirm the PayPal payment details, you'll be redirected to 'Order Preview'. Before confirming your order, we strongly suggest you to double-check the items. Scroll down and click on 'Place order'.
8) Now the payment has been made and purchase completed: you'll be sent an email with order confirmation and a link to your PDF pattern.
9) You can also access your purchased items, order history and received emails at any time through your 'My Account' profile on the shop website.
NOTE: Your pdf file may not open or print correctly from a mobile device. Do not print directly from a browser window. To print accurately, open in ADOBE READER from a computer, and make sure that the “scaling” is set to “none” or “actual size” in the print properties.
The pattern sizing seems to be off, the size does not fit. Why?
In order to ensure your digital pattern is printing at the correct size, always set your printer settings on 100%, or 'Actual Size' or 'No-Scaling', depending on your printer brand. Also, all our pattern pages include a 1-inch test square. Please dobulecheck the size of the test square on your printed page. It should be exactly 1 inch.
My pattern pieces printed all black!
If the pattern pieces are printing with a black background, that is because you need to update your Adobe Reader.
My print square is off. Do you know what I am doing wrong?
The first thing to check is to make sure that your pattern is opened in Adobe Reader. When you are using another program (such as Apple’s Preview), it may cause your pattern to be printed wrong. The next thing to make sure of is that your printer settings are correct. For more detailed information on how to print our patterns, read the section 'HOW TO PRINT A PDF PATTERN' - see below.
What paper size do you format your patterns for?
We format our pattern for letter size or A4 sized paper.
I’m new to pdf sewing patterns. How do I print these at home?
It may seem strange to be able to print a pattern from home if you are new to the pdf world. Printer paper is most definitely smaller than the human body, or a large bag. So how does this work? All our patterns are designed to print on normal printer paper. We format them to fit both letter size paper and A4 so no matter what part of the world you are from, you should have no problems printing.
HOW TO PRINT A PDF PATTERN?
Printing a PDF pattern at home is pretty much like printing any document. Open the PDF, making sure you are opening the correct one if your purchase came with multiple files. After you choose File Print and your print dialogue box opens, set the print scale at 100% (= 'Actual size'). Do NOT select 'Scale to Fit.'
When printing your pattern, it is smart to find the page that has the 1" test square and print this page first by itself to check the measurement and print out is correct.
Should I print the entire file?
No need. It's best you just print the PATTERN PAGES, this way you'll save on ink. These come towards the end of the Pattern file. Make sure you save the entire file on your computer, for future reference.
How to assemble the pattern once it's printed?
Some of the pattern pieces need to be assembled when printed. You'll need to trim the pages and tape the parts together before you cut your fabric. When cutting and taping the printed pattern, you'll have to match the edges of a pattern correctly. Put one piece of paper under the other and shift until the grey line and diamond shapes are perfectly matched. Tape the pieces together and cut out normally.
PDF PATTERNS - Can I share the patterns I purchase?
You cannot sell or share the pdf pattern (file) itself. All patterns, photos and information in this PDF are copyright protected. You may print copies for your own use. You may not make duplicate copies of PDF or print copies to share or distribute in any way. Patterns are intended for individual purchaser only.
SEWN ITEMS - Can I sell finished items that I make from your patterns?
Yes! You are more than welcome to sell items you personally sew from my patterns. In fact, I love it when small businesses make things to sell using my patterns, I feel honored. While I in no way require credit back to me in your shop, I would love it if you shared photos of what you made in your favorite sewing group.
We also love to see photos in our Facebook group. Join our PDF pattern group at https://www.facebook.com/groups/AppleGreenCottage/ I might reshare your photo and send some customers your way! Win-win!
I haven't found the answer to my question here on this page. What’s the best way to contact you?
The best way to talk to us directly is to email me at email@example.com. I always respond as soon as I can, usually within a few hours.